- Contact number or email
- Type of request: General question, how-to question, complaint, product enhancement, bug….
- Description of the request:
- General question: Try to stump us…
- Complaint: How can we do better?
- How-to: I would like to do xyz. How can I do that?
- Product: Why would you like this feature?
- Bug: What happened, and what were you doing when it happened?